Online Booking:Property Terms and Conditions:Palace Resorts Hotel Terms and Conditions
Provisional Booking. A provisional booking date may be held by telephone or e-mail and will be held for four days pending receipt of a completed booking form and full deposit or payment as appropriate. Only the persons named on the booking form are allowed to stay in the hotel room. Deposit and Security Deposit. A deposit of £150 or $200 per week is required with the completed booking form. Confirmation of the booking will normally be made within seven days of receipt of the deposit. Once the booking is confirmed, the deposit will be non-refundable but will be deducted from the full payment due. Balance. At the time of confirmation, an account will be issued showing the amount of balance due. This is payable eight weeks prior to the date of departure. Bookings made within eight weeks of departure are payable in full at the time of booking. Full details will be sent to you after full payment has been received. Owners Rights. The owners reserve the right to cancel the booking if payment is not received by the due date. Cancellation Charges. The client may cancel the booking at any time after it has been confirmed. Cancellation must be made in writing. The following cancellation charges will apply : - More than eight weeks before departure : - Deposit forfeited Between four and eight weeks before departure : - 50 % of the total costs forfeited Less than 28 days before departure : - 100 % of the total costs forfeited Amendments. Alteration to confirmed bookings can be made at owner's discretion and the client's request. An administration fee of £10 or $15 will be charged. Changes need to be notified in writing together with the relevant fee prior to departure. Arrival and Departure. The rental commences at 4.00 p.m. on the day of your arrival and ceases at 12.00 mid day on the day of your departure. If a later check out time is required this can be provided only by prior approval of the Hotel. A request for a late check out can be only considered the day prior to leaving at the Hotel reception. Force Majeure. The owner's agent cannot accept, or be held responsible for or be liable in respect of loss, damage or changes caused by force majeure (e.g. strikes, floods, closure of airports, weather conditions or other events beyond our control). In the unlikely event of a complaint during your stay, please contact the Hotel reception. Insurance. Clients are recommended to take out adequate holiday insurance to cover eventualities such as cancellation, accident, sickness and damage.
J. & G. M. Jameson, 'Skia Komish', 42, Redshank Close, The Laurels, Ayton, Washington, Tyne & Wear, NE38 0DP Telephone: + 44 (0) 191 4153100 Fax: + 44 (0) 191 4193390
